It’s St. Patrick’s Day, which means leprechauns, shamrocks, and, of course, a pot of gold at the end of the rainbow. This year when you are wearing green and step dancing at your local establishment, you might find that a question comes to your mind. What exactly is in this sought after pot of gold that everyone is chasing?
At Kryterion, we have done the research and can definitively tell you what you will find in the shiny pot at the end of the rainbow. The answer may surprise you. As you know, leprechauns hide the pot of gold so that nobody will find it. What do they want to keep so secret? The keys to better test delivery, that’s what. You see, leprechauns are lucky for many reasons, including the fact that they have access to secure and scalable testing for when they need to certify new creatures.
Well, joke’s on them, because we are going to dive head first into the pot of gold and let everyone know the secrets that are within. So grab your four-leaf clover, and let’s go.
Gold Secret #1: A Human Touch Goes a Long Way
In the world of testing, we often focus on the technical aspects, such as frameworks, tools, and metrics. But what about the people? What about the individuals who are impacted by the tests, both those running them and those relying on the results?
To drastically improve test delivery, you need to add in the human element. This includes an empathetic and personalized approach. Empathy in testing means striving to understand how a user might feel when interacting with the platform. This involves considering their potential frustrations, anxieties, and expectations. Remember, different users have different needs. At Kryterion, we don’t act like the smartest leprechaun in the room. Instead, we work with organizations to provide test delivery with a human touch.
Gold Secret #2: Listen, Listen, Listen
You do not have all the answers, so don’t act like you do. Even leprechauns have two ears and only one mouth, so it’s important to listen twice as much as you talk. Working collaboratively means sharing ideas, giving feedback, and building towards a shared success.
Listening isn’t just about hearing words. It’s about actively absorbing information, understanding context, and recognizing unspoken needs. In test development, this skill is paramount for building robust, relevant, and impactful tests. That’s where Kryterion’s psychometricians come in. They work with organizations and listen to their needs to help them create more effective tests. By cultivating a culture of listening in test delivery, we create a more collaborative, efficient, and effective testing process.
Gold Secret #3: Test Development and Delivery is Not One-Size-Fits-All
Trying to force organizations into only using pre-created solutions is like trying to put a pound of corned beef into a shamrock sized hole. It just doesn’t fit and can also be quite messy. Each organization has their own needs and requirements. These could include scaling demands, accessibility, and security level.
With online proctoring anytime and anywhere along with over 1,000+ test centers for in-person testing, Kryterion knows the importance of flexibility. We also have dedicated Customer Success Managers that work with organizations to manage onboarding and training, handle requests, provide status meetings and business reviews, lead issue resolution, and so much more. In other words, we treat every customer with the unique attention and solutions that they deserve.
Are those all the secrets hidden in the pot of gold? Of course not. But the leprechauns insisted on keeping some for themselves. However, if you contact us, we may be able to get a few more out of them.
About Kryterion Inc.
Kryterion Inc. is a global leader in innovative testing and credentialing solutions, helping organizations across various sectors develop and manage their assessments with our advanced test development platform and multi-modal delivery solutions. Established in 2001, Kryterion offers secure, integrated services and extensive support, empowering candidates to demonstrate skills and achieve success in world-class careers.
