When it comes to certification programs, the numbers speak for themselves. A remarkable 98% retention rate and a 96% candidate satisfaction score aren’t just metrics—they’re a testament to the power of comprehensive test candidate support. But what exactly does this support entail, and why is it so crucial?
Why Candidate Support Matters
Imagine this: You’re preparing for a major exam that could boost your career, but you encounter a technical glitch or need guidance on a specific part of the process. Without timely and effective support, frustration builds, and confidence dwindles. This is where a robust support system makes all the difference.
Positive candidate support goes beyond simply answering questions—it’s about fostering a smooth, stress-free experience that empowers candidates to succeed. At Kryterion, we understand the impact a supportive environment has on candidate outcomes, and we’re committed to being there every step of the way.
The Consequences of Inadequate Support
When candidates don’t receive the support they need, it’s not just their personal experience that suffers. Here’s what can happen:
- Increased Candidate Frustration: Unresolved issues or inadequate assistance can lead to a negative testing experience, lowering satisfaction and discouraging exam completion. This can create a ripple effect, impacting overall retention and satisfaction rates.
- Higher Attrition Rates: Lack of support often results in candidates abandoning their exams due to technical difficulties or insufficient guidance. This affects not only individual success but also impacts the client’s revenue and the credibility of their certification programs.
- Reduced Exam Success Rates: Without effective support, candidates may struggle with exam-related challenges or misunderstandings, leading to lower pass rates. This can diminish the perceived value and quality of the certification programs.
- Increased Support Costs: Inadequate support forces clients to build and maintain their own extensive support infrastructure, driving up operational costs and diverting resources from other critical areas of their business. Learn about some keyways to cut your support costs.
- Damage to Reputation: Poor candidate support can lead to negative reviews and a tarnished reputation. This makes it harder for clients to attract and retain candidates, diminishing their competitiveness and trustworthiness in the market.
How We Make a Difference
At Kryterion, our approach to candidate support is proactive, comprehensive, and personalized. We understand that every candidate’s journey is unique, which is why we tailor our support services to meet individual needs, ensuring that candidates feel supported, informed, and empowered throughout their certification process.
Our team of experienced support specialists is available around the clock to resolve issues quickly and efficiently, minimizing disruptions and maximizing candidate satisfaction. This level of care not only enhances the testing experience but also significantly boosts retention and success rates, reflecting the true value of our candidate support.
About Kryterion Inc.
Kryterion Inc. is a global leader in innovative testing and credentialing solutions, helping organizations across various sectors develop and manage their assessments with our advanced test development platform and multi-modal delivery solutions. Established in 2001, Kryterion offers secure, integrated services and extensive support, enabling candidates to demonstrate skills and achieve world-class careers.
Ready to take the next step to start or grow a program for your organization? Click here to connect with a Kryterion expert.
